Support

Account, payment, privacy, and technical help

Contact

Do not send passwords, authentication tokens, service keys, or complete payment-card numbers.

What to include

• The email address used for your Refresh account.
• A short description of what you were doing and what happened.
• The browser and device type if the problem is technical.
• For payment questions, enough Stripe transaction information to identify the payment without including full card details.

Account deletion

Free accounts can be deleted from Settings after exporting data if desired. Deletion is permanent. If the account is marked as Pro or Max, cancellation must be resolved before deletion so billing cannot continue.

AI problems

If generation, grading, or tutoring fails, use the retry option shown in Refresh. Include the approximate time of the failure when contacting Support, but do not send private notes unless they are necessary to explain the issue.